Posted on September 27, 2011.
Business Communication Skills for the Special Librarian:
Reporting Up in the New Normal Economy
Sponsored by BNA
WHEN: Thursday, October 20th, 1:00 -2:30 Eastern Time
WHERE: Webinar. Register at http://www.bna.com/business-communication-skills-w12884903497/
$15 – SLA members
$20 – Non SLA members
$60 – Site license for 4+ where at least one attending is an SLA member
$75 – Site license for 4+ where none attending are SLA members
As the latest job reports continue to disappoint, we’re all wondering how to improve or simply solidify our standing in this new normal economy. The focus of this program is to provide all types of special librarians with business and reporting concepts, terminology, and business communication soft skills to help them stand out and stand strong within their organizations. See below for speaker bios and a more detailed agenda of what will be covered:
Introduction – Terri Mottershead
* Defining the new normal economy and how to align your library with organizational goals.
* Business communication skills and how to identify, measure and report on key data.
Communicating & Marketing Library Value – Holly Riccio
* Communicating and connecting with people above you
* Understand organizational goals and strategies and adapt library initiatives and services accordingly
* Recognize the importance of visibility for everyone in the library
* Marketing isn’t our issue…relationships are
Aligning the Library’s Goals with Organizational Goals – Monice Kaczorowski
* Understanding the library in context of the organization’s goals
* What organizational directives are changing the direction of the library?
* Identify organizations strategic plan and aligning library goals and budget with it
* Who should you be talking to and what meetings should you be sitting in on?
Reporting Up in a Way That Will Be Remembered – Kathy Skinner
* Reporting data to the people above you
* What type of information is important to management?
* What measurement tools are needed to demonstrate what you want to report?
* Choosing the right format and understanding your audience when presenting information.
Closing, Parting Words of Wisdom & Questions – Terri Mottershead
Monice Kaczorowski has been Director, Library Services, Neal, Gerber & Eisenberg LLP since June 2003. Prior to joining the firm, she was Director of Libraries for Ross & Hardies for 14 years. She is a member of Neal Gerber Eisenberg’s Marketing Committee, works closely with the Marketing Department and attends monthly Practice Group meetings to develop needs assessments and promote business development within the firm. Monice has created a Competitive Intelligence Unit within the library that supports the firm’s practice development efforts and RFP process. Monice continues to work with the firm’s Legal Education Committee and has developed a new associate legal research training program.
Monice’s professional affiliations include memberships in the Special Libraries Association (SLA), Chicago Association of Law Libraries (CALL), American Association of Law Libraries (AALL), SCIP (Society of Competitive Intelligence Professionals). She is a past member of the WEST Advisory Board 2002-2004, 2008-2010. In addition, Monice is the AALL liaison to the Association of Legal Administrators 2010-2013 and co-chair of AALL’s Publishing Initiatives Caucus (PIC) 2010-2011. Monice earned her B.A. from St. Mary’s College, Notre Dame, Indiana and her M.L.S. from Dominican University. She can be reached at firstname.lastname@example.org.
Terri Mottershead is the founding Principal of Mottershead Consulting. She brings more than 27 years of experience in international law practice, legal institution building, talent management, organizational development, legal education and training to her consulting work. Terri has worked in-house in attorney talent management for AmLaw 100 law firms in the US, for a regional firm in Hong Kong and for global law firm associations in Asia and the US. She practiced law in Australia and Hong Kong and was a law school academic and consultant in Hong Kong. Terri has extensive experience working with senior management and law firm stakeholders in strategically aligning and successfully implementing talent management goals that support business performance goals. Terri can be contacted at email@example.com or (415) 812 1825.
Holly Riccio is the Library and Calendar Manager for the San Francisco and Silicon Valley offices of O’Melveny & Myers LLP, a global law firm. In her role, she is responsible for managing the staff and operations for both departments in both offices. She has been with the firm since 2004 as the Library Manager and has assumed numerous additional responsibilities over the years, including acting as the library liaison to the Knowledge Management department and taking on the responsibility for leading and implementing a firmwide management training program. Holly received her B.A. from New York University and her M.I.L.S. from the University of Michigan. She is very involved in law library professional organizations at both the local and national levels and is currently serving as the President for the Northern California Association of Law Libraries (NOCALL). She has presented at AALL, PLI, AMPLL, TRIPLL, NOCALL, LegalTech and LMA Tech and speaks and publishes regularly on the topics of legal research and law library management. She can be contacted at firstname.lastname@example.org.
Kathy Skinner is the Firmwide Information Resources Manager at Morrison & Foerster LLP, a global law firm with 1100 attorneys and 15 offices. She has been at Morrison & Foerster for 8 years. In her role as manager of the Research & Intelligence department, Kathy leads 23 staff members who collaborate across time zones to provide tailored research results and access to information resources to meet client needs. Kathy’s team is also responsible for Morrison & Foerster’s Competitive Intelligence research function. Kathy received her A.B. and her M.L.I.S. from the University of California at Berkeley. She has presented at AALL, PLI, NOCALL, and ACLEA conferences and she speaks regularly in law schools about legal research in the law firm setting. She can be contacted at email@example.com.
For more information, please contact:
Carolyn Trask – firstname.lastname@example.org or 617.378.4380
Adria Harris – email@example.com or 215.665.4689
Jill Strand – firstname.lastname@example.org or 612.672.8235